I was challenged on my reasons and the employee we dealt with was very reluctant to let us switch rooms. We visited the front desk and asked to change rooms. There was no way I could relax listening to it for two days. It was like water running along with metal tinking and squeaking. The heating/cooling unit in the wall was making wretched sounds nonstop.
Arriving in the room I noticed extemely stained carpet that made the room feel unclean. We had stayed at Ameristar many times in the past, but this experience assured we won’t be back. I planned this Kansas City trip for my husband and me months in advance and we were so excited to arrive.
